The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established growing Insurance company. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing:

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills.
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

  What we’re looking for:

• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

  - A starting salary of £21,000 per annum. - After 6 months upon successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum. - After 12 months service upon passing developmental competencies, you will receive a further uplift of £1000 taking your salary to £22,500 per annum. - After 18 months service you will be eligible for a £2000 KPI related bonus per annum taking your total salary to £24,500 per annum. At Acorn Insurance, we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. Apply Now

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The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing:

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills.
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

  What we’re looking for:

• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

- A starting salary of £21,000 per annum. - After 6 months upon successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum. - After 12 months service upon passing developmental competencies, you will receive a further uplift of £1000 taking your salary to £22,500 per annum. - After 18 months service you will be eligible for a £2000 KPI related bonus per annum taking your total salary to £24,500 per annum. At Acorn Insurance, we offer a clear salary progression track from day one. Working in a historical building overlooking Liverpool’s iconic waterfront, we are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. Apply Now

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The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established growing Insurance company. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing:

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills.
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

  What we’re looking for:

• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

- A starting salary of £21,000 per annum. - After 6 months upon successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum. - After 12 months service upon passing developmental competencies, you will receive a further uplift of £1000 taking your salary to £22,500 per annum. - After 18 months service you will be eligible for a £2000 KPI related bonus per annum taking your total salary to £24,500 per annum. At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. Apply Now

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We are looking for a Customer Service Agent who is passionate about delivering an outstanding level of customer service. If you are self-motivated, customer focused have great communication skills and want to work for a company who offer excellent training, a friendly working environment and are passionate about delivering a first-class customer journey this may the role for you to start or enhance your career. What you will be doing:

• Responding to Customer Queries about their insurance policies via phone, email and webchat
• Making changes to customers insurance policies
• Provide accurate information to customers about their insurance policy
• Dealing with customer queries over direct debit payments
• Identifying and assessing customer needs to achieve satisfaction and a one call resolution
• Ensure all customer records are updated accurately
• Contact customers by phone and email for outstanding documentation
• Ensure that all FCA compliance procedures are adhered to at all times
• Investigate and resolve customer complaints

  What we’re looking for:

• A Positive "can do" attitude.
• Excellent communication skills.
• The ability to demonstrate empathy and patience when dealing with all customers.
• Excellent attention to detail.
• Good problem solver.
• Ability to work in a fast-paced environment.
• Ability to multi-task and manage time effectively.
• Excellent customer service skills, incorporating a confident and pleasant telephone manner.

  About Carrot Insurance: Carrot Insurance is part of the Granite Group; our aim is to provide a more rewarding car insurance. With us, it pays to drive safely! The Granite Group continues to go from strength to strength and we fully expect our market leading positions to continue and expand over the forthcoming years. Our group ambition to become the market leader in niche Motor Insurance. Apply Now

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As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team in order to achieve best results. What you will be doing:

• To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
• Maximise operational efficiencies
• Development of team members
• Accountability for team's performance against set objectives
• Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
• Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
• Drive a culture of continuous improvement
• Keep abreast of relevant technical and market developments
• Effectively communicate through engagement and collaboration with team members and the wider business
• Assist with Ad-hoc tasks as the business needs dictate

  What we’re looking for:

• Proven Ability to positively influence team members through a culture of openness, trust and respect to achieve optimum performance
• Experience in Motor Claims
• Personal Injury/Total Loss/ Credit Hire experience advantageous but not essential 
• Clear, focused and determined approach to problem solving
• Effective communicator at all levels of the business
• Highly motivated self-starter 

Apply Now

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In the role of a Finance Assistant, you will be at the forefront of all payment queries for the finance department. Your strong attention to detail will allow you identify and analyse any payment errors and rectify appropriately. You will work as part of a team by demonstrating your excellent interpersonal skills and you will be supported by our already successful finance department.

What you will be doing:

• Bordereaux Payments to all suppliers
• Processing online electronic banking
• Setting up and maintaining instalment plans
• Cheque production
• Posting and allocating receipts
• Recovery process & banking cheques
• Accounts reconciliation
• Maintaining excel spreadsheet recording all debt recovery activity
• Cheque cancellations
• First point of contact for all payment queries
• Identification and analysis of payment errors
• Support the Claims function with any ad hoc responsibilities and projects as required

  What we’re looking for:

• Strong interpersonal skills
• A team player
• Attention to detail with high level of numeracy and literary competence
• Experienced in both MS Excel and MS word

Apply Now

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What you will be doing:

• Effectively reference inbound communication and allocate to the relevant claim
• Provide assistance with all outgoing mail including special and recorded delivery requests in line with the best practice process
• Scanning and referencing open and closed post items
• Assist with managing stock control and ordering of supplies, including stationery, letterhead and office sundries
• Transferring historic paper files to electronic format
• Organisation and maintenance of image-based documentation and folders
• Providing assistance with all ad hoc administrative tasks where required; to support the team/department and /or Management Team
• Effectively use Visualfiles to reference post
• Ability to apply knowledge of the service suppliers to effectively manage required administration tasks
• Endorse and drive company values and behaviours

  Apply Now

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What you will be doing:

• Responding to Customer Queries about their insurance policies via phone, email, and webchat
• Have multiple conversations with different customers on webchat without compromising the quality of the chats
• Making changes to customer’s insurance policies
• Provide accurate information to customers about their insurance policy
• Dealing with customer queries over direct debit payments
• Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
• Ensure all customer records are updated accurately
• Contact customers by phone and email for outstanding documentation
• Ensure that all FCA compliance procedures are adhered to at all times
• Investigate and resolve customer complaints ​

What we’re looking for:

• A Positive “can do” attitude
• Excellent verbal and written communication skills
• Great listening skills
• High level of accuracy and attention to detail
• Good problem solver
• Ability to work in a fast paced environment
• Ability to multi-task and manage time effectively
• Be able to demonstrate patience and empathy
• Excellent customer service skills, incorporating a confident and pleasant telephone manner
• Previous Insurance or Financial Services Industry Experience
• Previous Customer Service Experience ​

Apply Now

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We are looking for Customer Service Agents who are passionate about delivering outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan your days weeks in advance. Bank Holiday working may be required. What you will be doing:

• Responding to Customer Queries about their insurance policies via phone, email and webchat
• Have multiple conversations with different customers on webchat without compromising the quality of the chats
• Making changes to customer’s insurance policies
• Provide accurate information to customers about their insurance policy
• Dealing with customer queries over direct debit payments
• Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
• Ensure all customer records are updated accurately
• Contact customers by phone and email for outstanding documentation
• Ensure that all FCA compliance procedures are adhered to at all times
• Investigate and resolve customer complaints

  What we’re looking for:

• A Positive “can do” attitude
• Excellent verbal and written communication skills
• Great listening skills
• High level of accuracy and attention to detail
• Good problem solver
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Be able to demonstrate patience and empathy
• Excellent customer service skills, incorporating a confident and pleasant telephone manner
• Previous Insurance or Financial Services Industry Experience
• Previous Customer Service Experience

-A starting salary of £21,000 per annum. -After 6 months of successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum. -Upon passing developmental competencies, after 12 months of service you will receive a further uplift of £1000 taking your salary to £22,500 per annum. -After 18 months of service you will be eligible for a £2000 KPI related bonus taking your total earnings to £24,500 OTE per annum. As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan your days weeks in advance. Apply Now

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What you will be doing: As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills and will include.

• Taking payments from customers who have missed their direct debit payment
• Dealing with general customer queries about their monthly direct debit payments
• Amending and updating customers details, including changing their direct debit payment dates and bank account details
• Setting up Payment Plans and providing support for customers who may require forbearance options
• Offering solutions for customers who are in financial difficulty
• Sending out documentation to customers
• Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately
• Logging, handing and resolving complaints
• Referrals to other departments where applicable
• Adherence to FCA compliance procedures at all times

  What we’re looking for:

• A Positive “can do” attitude
• Excellent communication and listening skills
• The ability to demonstrate empathy and patience when dealing with all customers
• Excellent attention to detail
• Good problem solver
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Excellent customer service skills, incorporating a confident and pleasant telephone manner

A starting salary of £21,000 per annum. After 6 months this will increase to £21,500 upon successful completion of your probationary service. After 12 months this will increase to £22,500 upon successful completion of your competency framework. After 18 months you will have the opportunity to earn an annual bonus of up to £2000 (paid monthly) making your overall potential earnings up to £24,500 per annum. Training and ongoing coaching and development will be provided to help you succeed in your role as we are committed to supporting you so you can reach your maximum earnings. As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be required. Apply Now

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We are looking to hire an enthusiastic Marketing Executive to assist our growing marketing team. You will be required to perform and take ownership of and support administrative tasks, conduct market research, update the systems database, create marketing literature, and support the delivery of key areas of the strategic marketing plan. What you will be doing:

• Developing and managing Google Ads campaigns – both search and display
• Developing and managing social media campaigns
• Developing content in line with best practice organic optimisation
• Website updates
• Working with digital and creative agencies to deliver creative assets
• Monthly reporting of website performance and all other marketing activities
• Developing and managing email campaigns
• Copywriting and developing customer direct communications
• Working with stakeholders across the business
• Working closely with and supporting other members of the Marketing Team where necessary 

  What we’re looking for:

• Marketing or related qualification
• 1-2 Years of Marketing experience
• Experience in managing Google Ads campaigns is desirable
• Knowledge across all key aspects of digital marketing
• Experience in using tracking and analytics platforms such as Google Analytics is desirable
• Previous use of content management systems desirable
• Team player
• Able to work within a budget
• Excellent copy-writing and proof-reading skills
• Excellent attention to detail
• Customer-oriented
• Results-focused
• Excellent communication and presentation skills
• Proactive and motivated: a self-starter
• Organised – Strong multi-tasking capabilities
• Flexible approach to work required and working hours during peak times, a positive team spirit
• Ability to effectively prioritise and execute tasks and meet tight deadlines

Apply Now

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An exciting opportunity for a Mitigation Handler has become available to join our fast-paced claims division. You will mitigate indemnity spend of Third-Party Credit Hire and Property Damages claims, by proactively managing a portfolio of motor claims, from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration. What you will be doing:

• Validate all claims for indemnity and fraud
• Accurately assess liability
• Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
• Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
• Ensure indemnity spend is minimized by commercial decision making
• Proactive diary management to monitor and progress live hire cases
• The accurate quantum assessment of claims presented using the relevant tools available to assist

  What we’re looking for:

• Persuasive, strong and confident communicator
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Motivated self-starter
• Ability to work as part of a team

  -A starting salary of £21,000 per annum. -After 6 months of successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum. -Upon passing developmental competencies, after 12 months of service you will receive a further uplift of £1000 taking your salary to £22,500 per annum. -After 18 months of service you will be eligible for a £2000 KPI related bonus taking your total earnings to £24,500 OTE per annum. Apply Now

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An exciting opportunity for a Mitigation Handler has become available to join our fast-paced claims division. You will mitigate indemnity spend of Third-Party Credit Hire and Property Damages claims, by proactively managing a portfolio of motor claims, from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration. What you will be doing:

• Validate all claims for indemnity and fraud
• Accurately assess liability
• Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
• Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
• Ensure indemnity spend is minimized by commercial decision making
• Proactive diary management to monitor and progress live hire cases
• Accurate quantum assessment of claims presented using the relevant tools available to assist

  What we’re looking for:

• Persuasive, strong and confident communicator
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Motivated self-starter
• Ability to work as part of a team

Apply Now

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What you will be doing:

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills.
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

  What we’re looking for:

• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

  – A starting salary of £21,000 per annum. – After 6 months of successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum. – After 12 months of service upon passing developmental competencies, you will receive a further uplift of £1000 taking your salary to £22,500 per annum. – After 18 months of service you will be eligible for a £2000 KPI related bonus per annum taking your total salary to £24,500 per annum. Apply Now

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Acorn Insurance is seeking a full-time, full-stack Web Developer to join our development team. We are looking for an innovative developer who has at least 3 years of commercial experience developing front end systems. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality products are important. Responsibilities:

• Developing new and enhancing existing user-facing features using React.js and Typescript
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Working collaboratively in a multi-disciplinary team to reach a single goal

  Skills:

• Strong proficiency in JavaScript and Typescript
• Material Design patterns
• Component driven development
• Thorough understanding of React.js and its core principles
• Familiarity with modern specifications when developing components
• Experience with JSS, SCSS, Tailwind CSS, Redux, Jest, Material UI, and Storybook UI
• Knowledge of React Native is a plus
• Familiarity with RESTful APIs
• Knowledge of Docker and Docker Compose
• Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc.
• Experience with common front-end development tools such as Yarn, Babel, Webpack, NPM, ESLint etc.
• Ability to understand business requirements and translate them into technical requirements
• Experience with Git

Apply Now

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