Customer Service Agent
Posted 2 years ago

We are looking for a Customer Service Agent who is passionate about delivering an outstanding level of customer service.

If you are self-motivated, customer focused have great communication skills and want to work for a company who offer excellent training, a friendly working environment and are passionate about delivering a first-class customer journey this may the role for you to start or enhance your career.

What you will be doing:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What we’re looking for:

  • A Positive “can do” attitude.
  • Excellent communication skills.
  • The ability to demonstrate empathy and patience when dealing with all customers.
  • Excellent attention to detail.
  • Good problem solver.
  • Ability to work in a fast-paced environment.
  • Ability to multi-task and manage time effectively.
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner.

About Carrot Insurance:

Carrot Insurance is part of the Granite Group; our aim is to provide a more rewarding car insurance. With us, it pays to drive safely!

The Granite Group continues to go from strength to strength and we fully expect our market leading positions to continue and expand over the forthcoming years. Our group ambition to become the market leader in niche Motor Insurance.

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Job Features

Job Category

Customer Service


£21,000 PA


40 hours a week on a 2-week rota, Week: 8:30am-5:00pm, Week 2: 9:30am-6:00pm, with 1 in 2 Saturdays between 9:00am-1:00pm

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