Part Time Customer Service
Posted 2 years ago

What you will be doing:

  • Responding to Customer Queries about their insurance policies via phone, email, and webchat
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customer’s insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What we’re looking for:

  • A Positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous Insurance or Financial Services Industry Experience
  • Previous Customer Service Experience

🢔 Back to search

Job Features

Job Category

Customer Service


Basic FTE £21,000 up to £24,500 OTE, Pro-rata for part-time hours, based on 37.5hrs FTE


Part-Time: multiple shift options available between Monday & Saturday, starting from 15 hours per week

Apply Online