Total Loss Handler (Liverpool)
Acorn Insurance
Claims Handler
Liverpool
Posted 2 years ago
What you will be doing:
- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases
- Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
- Ensure that all validated claims are processed within the agreed SLAs
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity
What we’re looking for:
- Attention to detail
- Strong customer service skills
- Motivated self-starter
- Confident and persuasive communicator
- PC literate with excellent administration and processing skills
- Relevant experience in the insurance sector
Apply today to start or enhance your career at Acorn Insurance
-A starting salary of £21,000 per annum.
-After 6 months of successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum.
-Upon passing developmental competencies, after 12 months of service you will receive a further uplift of £1000 taking your salary to £22,500 per annum.
-After 18 months of service you will be eligible for a £2000 KPI related bonus taking your total earnings to £24,500 OTE per annum.