Hands-on multi-disciplined technical lead within the IT infrastructure team, supporting the Infrastructure Services Manager and project managers in delivering robust, performant, resilient and recoverable infrastructure platforms, traditional and cloud, as well as supporting the technical development of the internal infrastructure team, determine and maintain best practice and infrastructure standards as well as ensuring all platforms are secure and meet all legislative compliance requirements.

What you will be doing:

• As Senior Infrastructure Engineer you will be an SME for technologies within our infrastructure as well as within business projects requiring technical guidance and support.
• Excellent communicator able to clearly understand, solve and educate the teams in all technical issues related to your specialisms, have a broad knowledge of infrastructure technologies & best practices.
• Promoting technical excellence within the team ensuring the highest level of technical quality, leading knowledge transfer of new solutions into the team.
• Work within the incident response process providing expertise & support to the support team as required.
• Work with the other technical leads, architects, project team and external technical resource to design and document end to end, secure, and scalable, performant Infrastructure solutions driving appropriate best practice and standards.
• Participate in technical evaluation of products within the infrastructure domain and participate in the deployment and implementation of the infrastructure technologies.
• Work with the development, Cloud and DevOps teams to understand development roadmaps and assist in technology choice.
• Participate in the design of best of breed solutions, exploiting industry best practice.
  Contribute to the development of technology roadmaps.
• Work closely with the Infrastructure Services Manager and peers to deliver cost effective solutions in line with the IT strategy & roadmap whilst implementing appropriate control mechanisms.
• Lead capacity planning exercises across infrastructure platforms using load testing plans and tools.
• Be continually aware of enhancements available within the current infrastructure solutions as well as any shifts in technology and enhancements that would benefit the business and be able to converse to the wider teams.
• Review vulnerability and penetration test results, advising, preparing, and performing remediation actions.
• Keep abreast of known and emerging security risks and tools.
  Work with security function, including the Data Protection Officer to ensure polices are maintained and audited, including but not limited to; PCI/DSS, GDPR, CE+ and other standards are adhered to.

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​What we’re looking for:

• Minimum 3 years’ experience in similar Infrastructure role in similar sized organisation, with a minimum of 1 year’s hands on cloud experience.
• Proven and able to articulate technical hands-on experience with cloud platforms, ideally Azure in both design & support capacity.
• Previous involvement in designing and leading implementation of infrastructure solutions.
• Awareness of DevOps, pipelines, and CI/CD methodology to support infrastructure deployments.
• Experience in a web-enabled, live e-commerce environment with skills to include web site & services implementations, customisation, and troubleshooting.
• Experience of working on multi-tier, high volume, transactional system platforms and an understanding of the challenges and management.
• Experience with use of infrastructure auto-deployment techniques; PowerShell, Ansible, Terraform etc.
• Awareness of web application development techniques and tools, XML, .Net framework, IIS, Apache and CI/CD methodologies.
• Experience of the development of high & low-level designs and documenting technical solutions.
• Proactive and logical approach to fault identification, troubleshooting and problem solving.
• Ability to articulate IT issues to non-IT people.
• Working knowledge of ITILv3.
• Display a positive attitude.
• Demonstrate flexibility in day-to-day work.
• Think independently, always looking to improve in technology and process areas that can improve our service to the business and customer.
• Provide technical expertise and guidance for the project and the support teams.
• Encourage peer discussions on the direction and quality of the environment.
• Develop harmonious working relationships with our Support and Project team members.
• Follows established communication guidelines.
• Uses good judgement in what and how to communicate with internal clients and teams.
• Establishes effective working relationships with internal and external suppliers and customers.
• Accurately completes and submits, expenses and timesheets in a timely manner.
• Accurately completes and submits status reports in a timely manner.
• Organise and prioritise own workloads.
• Complies with all company policies and procedures.
• Actively act on feedback received to improve day-to-day performance.
• Excellent communication skills.

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