Customer Service Representative (Liverpool)
Acorn Insurance
We are looking for Customer Service Agents who are passionate about delivering outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you
As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan your days weeks in advance.
Bank Holiday working may be required.
What you will be doing:
- Responding to Customer Queries about their insurance policies via phone, email and webchat
- Have multiple conversations with different customers on webchat without compromising the quality of the chats
- Making changes to customer’s insurance policies
- Provide accurate information to customers about their insurance policy
- Dealing with customer queries over direct debit payments
- Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
- Ensure all customer records are updated accurately
- Contact customers by phone and email for outstanding documentation
- Ensure that all FCA compliance procedures are adhered to at all times
- Investigate and resolve customer complaints
What we’re looking for:
- A Positive “can do” attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and pleasant telephone manner
- Previous Insurance or Financial Services Industry Experience
- Previous Customer Service Experience
-A starting salary of £21,000 per annum.
-After 6 months of successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum.
-Upon passing developmental competencies, after 12 months of service you will receive a further uplift of £1000 taking your salary to £22,500 per annum.
-After 18 months of service you will be eligible for a £2000 KPI related bonus taking your total earnings to £24,500 OTE per annum.
As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan your days weeks in advance.