What you will be doing:

• Responding to Customer Queries about their insurance policies via phone, email, and webchat
• Have multiple conversations with different customers on webchat without compromising the quality of the chats
• Making changes to customer’s insurance policies
• Provide accurate information to customers about their insurance policy
• Dealing with customer queries over direct debit payments
• Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
• Ensure all customer records are updated accurately
• Contact customers by phone and email for outstanding documentation
• Ensure that all FCA compliance procedures are adhered to at all times
• Investigate and resolve customer complaints
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What we’re looking for:

• A Positive “can do” attitude
• Excellent verbal and written communication skills
• Great listening skills
• High level of accuracy and attention to detail
• Good problem solver
• Ability to work in a fast paced environment
• Ability to multi-task and manage time effectively
• Be able to demonstrate patience and empathy
• Excellent customer service skills, incorporating a confident and pleasant telephone manner
• Previous Insurance or Financial Services Industry Experience
• Previous Customer Service Experience
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Apply Now

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