As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team in order to achieve best results.

What you will be doing:

• To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
• Maximise operational efficiencies
• Development of team members
• Accountability for team’s performance against set objectives
• Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
• Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
• Drive a culture of continuous improvement
• Keep abreast of relevant technical and market developments
• Effectively communicate through engagement and collaboration with team members and the wider business
• Assist with Ad-hoc tasks as the business needs dictate

 
What we’re looking for:

• Proven Ability to positively influence team members through a culture of openness, trust and respect to achieve optimum performance
• Experience in Motor Claims
• Personal Injury/Total Loss/ Credit Hire experience advantageous but not essential 
• Clear, focused and determined approach to problem solving
• Effective communicator at all levels of the business
• Highly motivated self-starter 

Apply Now

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