Customer Service Representative (Granite Finance)
Granite Finance
What you will be doing:
As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills and will include.
- Taking payments from customers who have missed their direct debit payment
- Dealing with general customer queries about their monthly direct debit payments
- Amending and updating customers details, including changing their direct debit payment dates and bank account details
- Setting up Payment Plans and providing support for customers who may require forbearance options
- Offering solutions for customers who are in financial difficulty
- Sending out documentation to customers
- Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately
- Logging, handing and resolving complaints
- Referrals to other departments where applicable
- Adherence to FCA compliance procedures at all times
What we’re looking for:
- A Positive “can do” attitude
- Excellent communication and listening skills
- The ability to demonstrate empathy and patience when dealing with all customers
- Excellent attention to detail
- Good problem solver
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Excellent customer service skills, incorporating a confident and pleasant telephone manner
A starting salary of £21,000 per annum.
After 6 months this will increase to £21,500 upon successful completion of your probationary service.
After 12 months this will increase to £22,500 upon successful completion of your competency framework.
After 18 months you will have the opportunity to earn an annual bonus of up to £2000 (paid monthly) making your overall potential earnings up to £24,500 per annum.
Training and ongoing coaching and development will be provided to help you succeed in your role as we are committed to supporting you so you can reach your maximum earnings.
As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be required.