What you will be doing:

• Proactively manage a portfolio of policyholder total loss claims through to settlement.
• Complete thorough indemnity investigations on all cases
• Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
• Ensure that all validated claims are processed within the agreed SLAs
• Provide excellent customer service level expectations, taking ownership of all inbound communication
• Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
• Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
• Maintain effective diary management to reduce settlement time
• Expertly assess policy indemnity

 
What we’re looking for:

• Attention to detail
• Strong customer service skills
• Motivated self-starter
• Confident and persuasive communicator
• PC literate with excellent administration and processing skills
• Relevant experience in the insurance sector

Apply Now

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