We are currently looking for a proactive person to join the Claims team. This is the ideal role for someone who is comfortable within a fast-paced environment and comfortable with troubleshooting and implementing process improvement.

Reporting to the Intervention and Hire Monitoring Team Leader, the Third Party Intervention Handler will effectively handle a portfolio of third party intervention claims, encompassing third party property damage, mobility and personal injury. You will contact all non-fault claimants and convert them into our services, in order to reduce indemnity spend.

What you will be doing:

• Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
• Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
• Ensuring potentially fraudulent claims are identified and appropriately referred
• Application of accurate reserving
• Ensuring accurate notes are added and updated on our system
• >Ensuring effective communication to policyholders and claimants
• Effective use of diary to minimise claims lifecycle and indemnity spend
• Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services
• Expertly assessing policy indemnity & liability
• Identification of fraud indicators
• Application of reserving philosophy
• Be proficient in the use and application of intelligence systems
• Ability to interrogate expert reports to ensure the most economical settlement of the claim

 
What we’re looking for:

• Proven experience in a claims environment or within a role with transferrable skills
• Persuasive, strong and confident communicator (verbally & written)
• Ability to fact find and analyse information to result in accurate decision making
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Motivated self-starter
• Ability to work as part of a team & achieve results together
• Strong customer service skills
• PC literate with excellent administration and processing skills
• Cert CII qualified or working towards, or sound experience in a claims or sales environment

Apply Now

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