Liability Claims Handler
Posted 2 years ago

In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.

What you will be doing:

  • To manage a small portfolio of TBE claims as decisively and efficiently as possible.
  • High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible.
  • Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
  • Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
  • Validate all claims for indemnity and fraud concerns.
  • Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
  • Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.
  • Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App.
  • Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
  • Proactive diary management to monitor and progress each claim.

What we’re looking for:

  • Proactive claims handling skills.
  • Persuasive, strong and confident communicator.
  • Solid desktop investigations.
  • Motivated self-starter.

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£21,000 to £24,000


Monday to Friday 9:00am to 5:30pm, 37.5 hours per week.

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